Frequently Asked Questions
Everything you need to know about our premium PC components, shipping, and support.
How long does shipping take for PC cases and components?
Orders are typically processed within 1-2 business days. Standard shipping within the continental US generally takes 3-7 business days, depending on your location and the size of the chassis.
What is the warranty policy on Phanteks products?
We offer a tiered warranty system: PC cases carry a 5-year limited warranty, while liquid cooling components and power supplies are covered for up to 12 years. Fans and accessories typically include a 2-year warranty.
Do your cases include all necessary mounting hardware?
Yes, all Phanteks chassis come with a dedicated accessory box containing sorted screws, standoffs, zip ties, and a quick-start installation guide to ensure a seamless building experience.
What is your return policy for electronics?
You may return unopened items within 30 days of delivery for a full refund. If the product has been opened or used, a restocking fee may apply, and the item must be in its original packaging with all accessories.
Are Phanteks RGB components compatible with my motherboard software?
Our D-RGB products are designed to be compatible with most major motherboard software, including ASUS Aura Sync, MSI Mystic Light, and Gigabyte RGB Fusion, using the standard 3-pin 5V addressable RGB header.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and financing options through Affirm for high-end workstation builds.